Two key strategies that can be utilized in every workplace that can impact employee engagement.
We love employee surveys. We hate employee surveys. What is the best way to use the results of an employee survey? What do the survey results really tell us...
Respect is not free; you need to earn it. Don’t expect respect to seek you out; it won’t. It does not matter your title, your role, your experience, your...
About a year ago I was conducting a workshop with a group of leaders on the topic of employee reward and recognition. Group exercises focused on finding ways to...
Recently I facilitated a workshop for a team of leaders. While the planned topic wasn't to be about communications, turns out that's where we headed. The workshop was simple,...
What do we know about Olympic teams and Olympic athletes? This question gets good traction every two years or so. Once when the summer games are playing and again...
When you harness the power of values, talent, performance you set yourself up to achieve outstanding success. As leaders we look for opportunities. We look for where we can...
Fairly regularly, two or three times a year I get a call from managers asking me about the company dress code policy. These discussions, while starting with the dress...
Unilateralism means doing things alone. It means not working with the team. It means not asking for help. It means running the whole race, from start to finish, all...
A great opportunity for success is the on-line customer service chat. But what an opportunity frequently wasted. Not only chatting on-line but also any interaction with our customers. I...